Warranty and Product Issues Policy

This warranty and product issues policy explains how Drogaria Reinel handles defective garden hand tools, missing parts, tool issues, and warranty-related requests. This policy does not limit mandatory statutory rights that apply to consumers in their country of residence.

1. Product Condition

We strive to provide products that match their product descriptions, images, specifications, and applicable quality standards.

Garden hand tools can have natural variations in handle wood grain, rubber grip color, metal finish, coating, forged surface, sharpening marks, or handmade edge variations. Such natural variations are not defects unless otherwise stated on the product page.

2. Report product issues

If you believe that your product is defective, damaged, incomplete, or not as described, please contact us at info@drogariareinel.com.

Please include your order number, product name, description of the problem, photos or videos showing the problem, photos of the packaging in case of shipping damage, and photos of labels, batch numbers or product labels if available.

3. Missing parts, fasteners, or handle/head components

If any parts, fasteners, handle or head components, or instructions are missing from your order, please contact us. Depending on the situation, we can provide replacement parts, fasteners, handle or head components, assembly instructions, repair advice or other appropriate support.

4. Manufacturing defects

A manufacturing defect can be a structural or functional problem caused by manufacturing or materials.

A manufacturing defect does not include normal wear and tear, damage caused by misuse, improper assembly or fitting, failure to follow maintenance instructions, modification or repair by the customer or third parties, damage from moisture, heat, sunlight, pets, children, accidents, or commercial use unless the product is expressly sold for commercial use.

5. Available Solutions

Depending on the issue and applicable law, remedies may include replacement part, repair support, replacement product, partial refund, return for refund, or any other remedy required by law.

We may request photos, videos, inspection, or return of the product before approving a solution.

6. EU legal guarantee

For consumers in the European Union, this policy does not limit your mandatory statutory warranty provisions for goods that are defective, non-conforming, or not as advertised.

7. Switzerland

For consumers in Switzerland, this policy does not restrict any mandatory rights under the applicable local consumer laws.

8. Manufacturer Warranties

Some products may include a manufacturer's warranty. If a manufacturer's warranty applies, details may be listed on the product page, product packaging, instruction manual, or warranty documentation.

Manufacturer warranties are in addition to, and do not replace, mandatory consumer rights where applicable.